Travel Information


Passenger Conduct

All Skytrans scheduled service flights from Cairns depart from the Cairns Domestic Airport Terminal.  Skytrans Check-in is located in between Virgin and Jetstar.

Skytrans reserves the right to refuse carriage to any person who seeks to travel in violation of any applicable law or otherwise in breach of the Terms and Conditions of carriage or who is under the influence of drugs or alcohol or if it is necessary for the safety of other passengers or for the protection of property. Passengers shall comply with all the instructions of the Carrier’s Employees or Agents.

Travel Procedures

Skytrans recommends that you arrive at check in at least 60 minutes prior to the scheduled departure time.  Check in closes 30 minutes prior to the scheduled departure time at all airports except Coen and Lockhart River.  Check in at Coen takes place at the Coen Guesthouse and closes 60 minutes prior to the scheduled departure time.  Check in at Lockhart River closes 45 minutes prior to the scheduled departure time.  You will not be able to check in after this time.  Failure to check in for the flight by this deadline, not showing up for the flight (no show), or failing to present at the boarding gate by the time specified to you at check in, will result in a loss of fare.

You will be required to provide identification at check in.  Sufficient identification includes (but is not limited to) drivers licence; passport; health care cards; bank cards; birth certificate; government issued identification.  If you are unsure whether your identification will be acceptable, please contact Skytrans prior to travel for clarification.

Flight Connections

Your contract of carriage with Skytrans covers carriage from the airport at point of origin, to the airport at point of destination on your Skytrans ticket.   Skytrans is unable to guarantee flight connections with other airlines.  Skytrans does not offer flight connections and/or baggage transfers to other transport providers.  It is the responsibility of the passenger to allow adequate time for any check in, baggage or security procedures required for connection.  Skytrans recommends a minimum of 90 minutes when connecting to another transport provider.  Whilst it is Skytrans’ intention to uplift you and your baggage in accordance with the date and time specified at time of booking, it is not guaranteed.  Changes to schedule times may occur for a variety of reasons without notice. Skytrans will not be held liable for any loss or damages as a result of schedule changes and/or missed connections.  TRAVEL INSURANCE IS RECOMMENDED.

Baggage Allowance and Restrictions

Baggage in these Conditions means baggage of the passenger carried on or in conjunction with the passenger’s flight. All carriage of baggage is subject to these conditions and rules. The Skytrans baggage allowance per seat occupying passenger is as follows:

Cape York Flights:

Carry-on Baggage = Two items up to 6kgs total combined weight

Checked Baggage = Up to 20kgs

Excess Baggage Fee = $5.50 per kg for each kg over the Checked Baggage allowance

Torres Strait Island Flights (SKP flights numbers from 100 to 399):

Carry-on Baggage = one item up to 4kgs

Checked Baggage = Up to 20kgs

Excess Baggage Fee = $3.30 per kg for each kg over the Checked Baggage allowance

If you exceed the applicable allowance, excess baggage fees will apply and your baggage will be placed on standby. Please note that we are unable to accept any single item of checked baggage exceeding 32kg in weight. To pre-book excess baggage or to discuss freight options for items exceeding 32kgs, please contact Skytrans Customer Service.

Skytrans may refuse to carry any passenger or baggage where these Conditions or any Rules relating to baggage are not complied with. Skytrans may search any passenger or baggage to ensure such compliance. All carriage of goods not being baggage as defined herein shall be subject to similar Conditions and to any Rules determined by Skytrans or other agreements made from time to time. Baggage is, where possible, carried on the same flight as the passenger. However, where this is impractical it may be carried on the next available flight or an earlier flight if delivered to our check in prior to travel. Skytrans may refuse carriage to any baggage that in its view is unsuitable for carriage for any reason. Valuable or fragile items are carried solely at the passenger’s risk. Claims for immediately identifiable baggage damage or loss must be reported to the handling agent or Skytrans prior to leaving the airport.

Infants and Children

For travel on Skytrans, passenger age classifications are as follows:

  • Infants = under 2 years
  • Children = 2 years to 11 years (inclusive)
  • Adults = 12 years and above (inclusive)

An infant must travel with a parent or a passenger 15 years of age or over who is an immediate family member or authorised guardian. Only one infant per adult passenger is permitted to travel. Federal law restricts the number of infants carried on each flight so confirmation of availability should be made by contacting Skytrans prior to booking.

Children must be accompanied by a parent or a passenger 15 years of age or over who is an immediate family member or authorised guardian, unless they have been accepted for carriage as an unaccompanied minor.

Limited Special Assistance

You warrant that you can travel independently, or if you cannot, that you are travelling with an accompanying passenger who is responsible to ensure that you can travel safely and provide all assistance and supervision you require.

We may be able to provide limited assistance at some ports for special requirements such as wheelchairs, service dogs, unaccompanied minors, carriage of firearms, pet transport, and persons in legal custody. Please contact Skytrans prior to booking to confirm availability of any special service request.

Dangerous Goods and Prohibited Items

Dangerous goods may not be carried. A list of common dangerous goods is displayed at check in counters and further information is available on request. Passengers are requested to clarify any doubtful items prior to check in. Common examples are: compressed gases (some common camping equipment), flammable liquids and solids (strike anywhere matches, lighter and heater fluids, flammable aerosols), firearms, other weapons and prohibited items (may only be carried with approval as checked luggage), and poisons (not including medical prescriptions).

Alcohol management programs are in place in many of the communities in Cape York. The carriage of alcohol is NOT permitted on Skytrans Cape York Flights (all flights excluding SKP flight numbers from 100 to 399) either in checked baggage, cabin baggage or on your person.

In your hand luggage or on your person, you must not include sharp or pointy objects or cutting implements of any kind or length, whether of metal of other material. Passengers carrying needles for medical purposes will need to declare them at check in and airport screening points. Medication should have a professionally printed label identifying the medication or manufacturer’s name or pharmaceutical label affixed.

Skytrans will not carry items that we reasonably determine are unsuitable for carriage because they are dangerous, unsafe or because of their weight, size, shape or character, or items which are prohibited by any applicable law from being carried on any aircraft.  If we discover that you are carrying prohibited items, we may do whatever we consider appropriate and what is reasonable in the circumstances, including disposing of the item.

Contact Us

Call 1300 SKYTRANS
(1300 759 872)
Book online
Contact page

Excess Baggage

From Monday 21st August 2017, Skytrans will introduce an excess baggage fee. Passengers will receive up to 20 kgs of included baggage as part of their fare. An excess baggage rate of $5.50 will be charged per kg for any baggage weighing above 20 kgs. As part of Skytrans commitment to our communities, we are offering the lowest excess baggage fee in the market place and are providing our passengers with a 2 week grace period until Monday 4th September 2017.   Click here for more information.

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